Appointments
Eligible Veterans may schedule appointments with their VA PACT team by calling 800.362.8262 ext. 2294. Veterans who attend the VA Primary Care Outpatient Clinics may contact their clinics directly for scheduling. If you have a concern about your medical condition, you may call your PACT team Monday-Friday from 8am-4:30pm, or you may call the VA Nurse Advice Line 24 hours a day, 365 days a year by calling 888.558.3812 toll-free.
AudioCare is also available 24 hours a day, seven days a week (including holidays) and can be accessed from any touch-tone phone by dialing 724.285.2280 or toll-free at 800.362.8262, ext. 2280. AudioCare provides Veterans with an Audio Reminder option for appointment information and an Audio Refill option for medication refill inquiries and copayment balances.
Appointment No-Show Policy – If you have an existing appointment and cannot keep it, contact your PACT team as soon as possible to reschedule. This will open the appointment slot for Veterans requesting same-day appointments.
Emergency Care –VA Butler Healthcare does not provide walk-in urgent care services and does not accept emergent patients by ambulance. If you need emergent or urgent care, your medical needs must be addressed in one of the following ways:
- If you are experiencing a medical emergency, contact 9-1-1 immediately for transport to your local hospital emergency room
- If you have an urgent medical need, contact the VA Nurse Advice Line at 888.558.3812 toll- free. This line is answered 24 hours per day, 365 days per year by specially trained and certified registered nurse practitioners who are available to answer questions about your medical condition. You may also seek urgent care at another VA emergency room including the VA Pittsburgh Healthcare System located on University Drive in Oakland (Pittsburgh). Contact VA Pittsburgh at 866.482.7488.
A medical emergency is when you have an injury or illness that is so severe that without immediate treatment, the injury or illness threatens your life or health. If you are admitted to a hospital for emergency care, please notify your PACT team as soon as possible to assist in coordinating your care – preferably within 72 hours.
Non-VA Care is medical care provided to eligible Veterans outside of VA when VA facilities are not available. A pre-authorization for treatment in the community is required for Non-VA Care— unless it’s a medical emergency. Emergency care may be reimbursed based on eligibility. To learn more, please call VA Butler’s Fee Basis Office at 800.362.8262 ext. 2776, or visit www.nonvacare.va.gov.
