VA Video Appointments - Butler VA Health Care System
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Butler VA Health Care System


VA Video Appointments

William Pratt, Navy Veteran uses VA Video Connect for an appointment at the Butler VA

"I plan to continue using video visits whenever possible, and I recommend it to other Veterans. It’s a way to connect and save travel." William Pratt, U.S. Navy Veteran

Monday, August 5, 2019
William Pratt, 79-year-old U.S. Navy Veteran is no stranger to virtual care with the VA. He has been using Home Telehealth for years to keep his overall health in check. Recently though, he also started using video appointments (VA Video Connect) to connect with his VA doctor face-to-face.

With Home Telehealth, William has a device in his home that allows him to check his overall health every day. The Butler VA connects with him using this messaging device from the comfort of his own home if there are any questions or concerns about his vital signs.

William has participated in about five appointments to date using VA Video Connect (VVC). VVC is a mobile application (app) that enables Veterans to connect to a virtual medical room. In the virtual medical room, Veterans participate in video health care visits where a hands-on physical examination is not required. Veterans access their provider on a scheduled date and time – just like a face-to-face meeting in a clinic exam room.

“I enjoy the face-to-face best [over video]. They can see me, and I can see them,” said William. “I enjoy the VA. They’ve done a lot for me. This saves us both time and money.”

VVC connects Veterans with their health care team from anywhere, using encryption to ensure a secure and private session. It makes VA health care more convenient and reduces travel times for Veterans, especially those in very rural areas with limited access to VA health care facilities, and it allows quick and easy health care access from any mobile or web-based device.

VA Video Connect works on nearly any device that has an internet connection and a web camera. For example, it works on Windows-based PCs and laptops, Windows mobile devices, iOS mobile devices, Android mobile devices, etc. William simply receives an appointment link in his email, and his appointment launches automatically once he clicks on the link.

“I plan to continue using video visits whenever possible, and I recommend it other Veterans. It’s a way to connect and save travel.”

Veterans and their health care providers jointly decide whether to use VA Video Connect for a medical visit. Please speak with your Butler VA care team if you are interested in potentially receiving care through VA Video Connect.

Veterans, communicate with your care team, track your health information and access your VA health records from your computer, cell phone or tablet. VA is expanding the reach of its health care system through a growing number of digital health technologies. Current Connected Care technologies available for Veterans: VA Telehealth Services (, My HealtheVet (, and the VA App Store ( 


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