Customer Service - Butler VA Health Care System
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Butler VA Health Care System

 

Customer Service

Patient Advocates

The Patient Advocate and Veteran Experience Program is established to promote positive experiences for all our Veterans. A fundamental value in VHA is for all our Veterans and their families, who are served in or through VHA facilities and clinics, to have their priorities and needs addressed in a proactive, convenient, and timely manner.

Louella Mckee, Veteran Experience Officer

Louella Mckee

Veteran Experience Officer
724-285-2547

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

VA Butler Healthcare strives to provide the highest quality of care to Veterans of our nation who call Butler home. Our highly-skilled Veteran Experience Office and Customer Service Representative are available to help you with any unresolved VA matter.

For a listing of additional contacts, please visit our phone directory.

Thanks for a Good Job Card

Your feedback about the care and services you receive while at VA Butler Healthcare provides the opportunity to make improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by our Patient Advocate. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at facility.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care. We also appreciate compliments about what we are doing right.