Pharmacy - Butler VA Health Care System
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Butler VA Health Care System



VA Butler Healthcare processes thousands of prescriptions daily for enrolled Veterans! Veterans enrolled in VA health care are eligible for prescription medications but may be required to make a copayment for VA prescription medications not related to a service-connected condition.

Prescription Refills/Renewals
To order refills on your prescription or to renew your prescription (get more refills when you are out), you can:

  • CALL Audiocare, the automated telephone service at 724.285.2280 to order refills automatically or 1-888-266-9040 to speak with a phone representative during business hours
  • ORDER VA prescription medication refills online through the My HealtheVet program at upon completion of the one-time In-Person Authentication (IPA) process
  • MAIL in the VA prescription refill slip that comes with your prescription at least 14 days before you need a new supply. If you do not have the refill slip, you can request refills by listing your prescription number or name of your medication on a piece of paper with your name, address, and social security number. Mail to: VA Butler Healthcare ATTN: Pharmacy (001PH) 353 North Duffy Road Butler, PA 16001

Prescriptions from non-VA Providers 
Prescriptions from non-VA providers cannot be filled by the VA pharmacy (except in special circumstances*). If you would like to obtain a medication prescribed by a non-VA provider, the prescription and justification for the prescription must be forwarded to your VA provider. Your VA provider will decide whether or not to order the medication you are requesting from the VA Pharmacy. He/she may choose to prescribe a similar medicine that is covered under VA benefits.

Here are several ways to get outside (non-VA) prescriptions to your VA provider:

  • Your non-VA provider can fax a prescription and supporting progress note to your VA provider
  • Your non-VA provider can mail an original paper prescription and a copy of a supporting progress note to your VA provider
  • You can bring an original paper prescription (it must be accompanied by documentation or a supporting progress note). Please give this information to your health tech so your VA provider can review it

*Veterans in Aid & Attendance, Housebound, and Fee ID programs who do have a VA provider can have non-VA prescriptions filled directly by a Primary Care Pharmacist

To ensure that your non-VA providers are able to provide you the safest, most effective care, always take your VA medication list to your non-VA providers and talk with them about the care you receive from VA Butler Healthcare.

Contact Info


  • Abie Abraham VA Health Care Center

Contact Number(s)

  • 888-266-9040

Hours of Operation

  • 8:00am - 5:00pm